Frequently Asked Questions

Reservations can be made online in the PACKAGES & PRICES section. We require a deposit to secure the date and a signed waiver. The remaining balance is due prior to the start of the party. 

The deposit of $50 is non-refundable. Cancellations less than 7 days prior to the event will result in the loss of the remainder paid. 

We do not charge a delivery fee. Our packages are priced to include, delivery, set up and pick. 

No, you do not set up. We will deliver, set up, and breakdown play equipment. Our setup and removal of the equipment will take about 20-45 minutes; this is not included in your booked time. Please take this into account when booking venue times. Also ensure easy access to the venue for unloading and loading of equipment. Any restrictions (e.g. lack of parking, stairs) must be reported prior to the event. Failure to do so may result in an additional fee. 

The Soft Play Equipment will not be set up outdoors if the weather is forecast to rain or have strong winds, as it will become slippery and unsafe. We will only offer a credit for a future party if the weather turns bad on the day of the event and no alternative indoor location has been arranged. 

Yes. However, we do point out that it is the hirer’s responsibility to ensure that there is responsible and suitable adult supervision of the equipment and those using it, at all times. Please always consider the appropriate ratio of children on the equipment to the number of adult supervisors assisting them. A liability waiver form will need to be signed prior to the start of the event. 

Yes. You will need to contact the park in advance to determine the requirements needed to set up. Outdoor set up will require a shaded area or a suitable cover in the form of a party tent, etc, as the equipment will get hot in direct sunlight.  A tarp will be provided but please make sure the ground is flat, well drained, clear from glass and debris. We do not set up on dirt or sand. Additional fees may apply, if we must deliver via stairs or to venues located at long distances from the loading zone (including parks, large estates, or any location that presents delivery complications). 

No shoes are to be worn on the soft play equipment. Socks or barefoot only. 

Soft play equipment must not be moved once set.

No face paint, markers, crayons, paint or other colored objects allowed on the soft play equipment. If any of these stains are on the equipment there will be a $25 cleaning fee. If the stain cannot be removed, the item will be billed at replacement cost.

No food, drinks, candy, or chewing gum allowed on the soft play equipment. If any of these items are found on the equipment there will be a $25 cleaning fee.

Balls need to remain inside the ball pit. If the balls are scattered throughout the space and not inside the play gates there will be a $25 pick up fee.

NO pets! If the equipment is stained from a pet or there is pet hair there will be a $100 cleaning fee.

If items are missing from your play area we will bill you for those missing items unless they are returned within a reasonable time period. The amount depends on the quantity and type of items that are missing. All items are billed at replacement cost. If a damaged or broken item is not returned a full replacement cost may be incurred.